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Patient Experience

At St. Claire HealthCare we are committed to providing quality safe patient care in a way that meets your needs and expectations. Are you receiving the care you need and the compassion you deserve? If at any time during your visit with us you feel your needs or expectations are not being met, we want to know.

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services or contact the manager of the department. If you do not believe your concern has been adequately addressed, we encourage you to contact us by phone or in writing.

Manager, Patient Experience
mckenna.spence@st-claire.org | 606.783.6591

St. Claire HealthCare
Quality Management Department
222 Medical Circle
Morehead, KY 40351

The Joint Commission

The public is encouraged to try to resolve their concerns through the Medical Center first. However, if your concerns are not resolved, you may file a complaint with the state survey agency or The Joint Commission using the contact information listed below.

Kentucky Cabinet for Health and Family Services
Division of Healthcare Facilities and Services
P.O. Box 12250
Lexington, KY 40582
859.246.2301

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
complaint@jointcommission.org | 630.792.5636

The continuation of our healing ministry depends upon our delivery of quality healthcare that meets your satisfaction. We are committed to providing the desired patient and family experience and accept nothing less than treating others in the same manner that we would want to be cared for ourselves.

After Your Visit

We are always looking for ways to improve our patients’ experience and you can help. If you receive a survey after your visit, we encourage you to fill it out honestly so we can learn what we’re doing right, and how we can improve to better serve our patients.

Surveys are administered by Press Ganey Associates, Inc. All responses are confidential.