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Patients & Visitors

Our Promise to Our Patients

Provide hope, healing, care, and compassion while preserving individual dignity.

We want your experience at St. Claire HealthCare to be as safe and comfortable as possible. We urge you and your family to take an active role in your care to ensure that we are sensitive to your specific needs. Please don't hesitate to talk with your care team if you have any questions or concerns about your care.

It’s our privilege to be your health care provider and an honor to care for you and your family.

Medical Records

Securely access all your St. Claire HealthCare information from your computer or mobile device when and where you need it through the Patient Portal Login. If you are a current patient and need to access your Patient Portal, the portal can be accessed here. You can also request records by calling 606.783.6570 or visit the Health Information Management office (Medical Records) in the Business Services Center (formerly the Morehead Medical Specialist building) at 234 Medical Circle.

Patient Experience

At St. Claire HealthCare we are committed to providing quality patient care in a way that meets your needs and expectations. If at any time you feel your needs or expectations are not being met, we want to know. Patient experience specialists are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to facilitate communication and help you voice your questions, compliments, and concerns regarding your care or the care of a loved one.

Patient Rights & Responsibilities

Through living our mission, we emphasize the importance of human dignity and social justice. The respect for human dignity and social justice includes respecting your rights as a patient. Learn more about your Patient Rights and Responsibilities here.

Hospital Patients

Thank you for choosing St. Claire Regional Medical Center, the heart of St. Claire HealthCare. Our patient guide will serve as a resource for you and your visitors during your hospital stay. Here are a few quick links you may find useful.

  • Visitor Information
  • Parking Map
  • Patient Care Updates - Information regarding the patient’s condition will be given to the designated “spokesperson.” The designated spokesperson will be responsible for sharing information with family members or loved ones who should have this information. The “spokesperson” should plan to be at the hospital by 8 AM every morning to participate in care rounds with the healthcare team and obtain information about the patient’s condition.

    If your spokesperson has not been updated in person or via the telephone regarding your condition by 3 PM, they can call the hospital between 3 PM and 5 PM to speak with a member of your care team. Calls will also be made at any time your condition may suddenly change.
  • Patient Safety