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Patient Satisfaction

Patient satisfaction is important to us. During your stay, please let us know what we can do to better serve you. We continuously look for ways to improve our services and welcome any suggestions that might help us in our mission.

After you have been discharged, you may receive a survey in the mail from Press Ganey that asks about our services. We hope you will complete this survey and return it so that we can use your feedback to share with staff and improve our services.

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services, or contact the manager of the department. If you do not believe your concern has been adequately addressed, we encourage you to contact us by phone or in writing.

Manager, Risk/Compliance Management
tlbrandenburg@st-claire.org | 606.783.6597

VP Quality and Resource Management
ldfultz@st-claire.org | 606.783.6596

St. Claire Regional Medical Center
Quality Management Department
222 Medical Circle
Morehead, KY 40351

The Joint Commission

The public is encouraged to try to resolve their concerns through the Medical Center first. However, if your concerns are not resolved, you may file a complaint with the state survey agency or The Joint Commission using the contact information listed below.

Kentucky Cabinet for Health and Family Services
Division of Healthcare Facilities and Services
P.O. Box 12250
Lexington, KY 40582
859.246.2301

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
complaint@jointcommission.org | 630.792.5636

The continuation of our healing ministry depends upon our delivery of quality healthcare that meets your satisfaction. We are committed to providing the desired patient and family experience and accept nothing less than treating others in the same manner that we would want to be cared for ourselves.