Help Desk Analyst II
Education: Associate’s Degree or equivalent in computer technology or related area required. Experience may substitute for education.
Experience: Two (2) years microcomputer and printer installation, maintenance and support strongly preferred.
Other: Must be able to handle multiple projects simultaneously
With technical guidance from the Information Technology Management Team, the Help Desk Analyst functions as a technician performing installation and support of printers, personal computers (PC’s), peripheral equipment, end user network connectivity, and desktop based applications. This position is responsible for providing support for institutional PC software and performing repairs to PC hardware. Assist with and performs training for end users, as well as, other team members on PC software and hardware.
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