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Customer Service

 

YOUR SATISFACTION
Patient satisfaction is important to us. During your stay, please let us know if we can better serve you. We continuously look for ways to improve our services and welcome any suggestions that might help us in our mission.

 

After you go home, you may receive a survey in the mail from a company named Press Ganey that asks about our services. We hope you will complete and return it so that we can use your feedback to share with staff and make our services better.

 

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services, or contact the manager of the department. If you do not believe your concern has been adequately addressed, we encourage you to contact us by phone or in writing.


Coordinator, Patient Relations: njwaltz@st-claire.org or (606) 783-6591
 

VP Quality and Resource Management: ldfultz@st-claire.org or (606) 783-6596

Manager, Risk/Compliance Management: tlbrandenburg@st-claire.org or (606) 783-6597

 

St. Claire Regional Medical Center
Quality Management Department
222 Medical Circle
Morehead, KY 40351

 

The public is encouraged to try to resolve their concerns through the hospital first. However, if your concerns are not resolved, you may file a complaint with the state survey agency or the Joint Commission. You may reach the state survey agency at the Kentucky Cabinet for Health and Family Services, Division of Healthcare Facilities and Services, P.O. Box 12250, Lexington, Ky. 40582, (859) 246-2301. You may reach the Joint Commission at Joint Commission, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181, complaint@jointcommision.org or (630) 792-5636.

 

The continuation of our healing ministry depends upon our delivery of quality healthcare that meets your satisfaction. We are committed to providing the desired patient and family experience and accept nothing less than treating others in the same manner that we would want to be cared for ourselves.